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To help you meet your compliance requirements, we have adopted four compliance standards/models. Those include The Uptime Institute Tier-IV specification, service organization control (SOC) Type 2, Leadership in Energy and Environmental Design (LEED), and ISO 9001:2008. Additionally, all of our internal datacenter operating processes are based on the Information Technology Infrastructure Library (ITIL) framework. We will continue to expand our adoption of compliance models as our industry evolves.
Our services help you maintain backup/disaster recovery compliance, which must form part of your overall business continuity plan.
|Private Virtual Server Instance*||X|
|Tier-IV datacenter redundancy||X|
|Programmable IP Phone||X|
|Custom PBX Call Routing||X|
|Voice Answering Service||X|
|Think Client Personal Computer||X|
|Desk (180cm x 180cm)||X|
|Full reception capabilites||X|
|24-Hour Security Access||X|
|Secure on-site car parking||X|
|Dedicated internet connection**||X|
|24/7 invocation line||X|
|Pre-defined invocation brief||X|
|CTEX invocation manager assistance||X|
|Reservation based meeting room||X|
|Photocopying & fax services||X|
* One Virtual Compute Server and Storage instance per Customer running Microsoft Server 2008. Server and storage instance are removed 48 hours after resumption of normal operations
** Data connectivity is based on 1 MB dedicated internet bandwidth
*** CTEX uses an advanced CISCO Telepresence system. Charges for usage will be based on bandwidth rates published at time of usage.